Video & Voice Calling
Face-to-Face, From Anywhere
Connect with patients through crystal-clear video and voice calls, right from the browser. Powered by WebRTC for zero-setup peer-to-peer calling, plus Vapi.ai for intelligent AI voice agents that handle calls around the clock.
Zero Setup,
Instant Calls
Start high-quality video and voice calls directly in the browser with no plugins, downloads, or API keys required. WebRTC peer-to-peer technology means calls connect instantly with end-to-end encryption.
Works in All Browsers
Chrome, Firefox, Safari, and Edge. No additional software needed for patients or providers.
Peer-to-Peer Connection
Direct P2P connection between participants. Audio and video never pass through third-party servers.
No API Keys Required
Unlike other solutions, Helpon video calling works out of the box. No Twilio, Agora, or third-party accounts.
Mobile Responsive
Full-featured calling on mobile devices. Patients join from any smartphone or tablet browser.
Every Call,
Documented
Record video and voice calls for compliance, training, or reference. A complete call history with duration tracking, timestamps, and storage management keeps your practice organized.
One-Click Recording
Start and stop recording at any point during the call. Both participants are notified when recording begins.
Full Call History
Browse all past calls with date, time, duration, participant names, and recording status in one dashboard.
Duration Tracking
Real-time call duration display with per-agent and per-patient call time analytics and reporting.
Storage Management
Monitor recording storage usage with automatic cleanup policies and export options for long-term archiving.
From Chat to
Face-to-Face
Start a video or voice call directly from any live chat conversation. No need to switch apps, share meeting links, or coordinate schedules. One click transitions the chat into a real-time call.
Seamless Transition
Click the call icon in any chat conversation to instantly start a video or voice call with the patient.
No Separate App
Everything happens inside Helpon. No Zoom, Google Meet, or Teams needed. Patients stay in the chat widget.
Context Preserved
Chat history stays visible during the call. Review messages, shared images, and patient details in real time.
Switch Modes
Toggle between voice-only and video mid-call. Start with voice and escalate to video when visual context is needed.
AI Voice That
Answers 24/7
Integrate Vapi.ai to deploy an intelligent voice agent that handles inbound and outbound calls. Custom greetings, multi-language support, and natural conversation flow powered by advanced AI.
AI-Powered Voice
Natural-sounding voice agent powered by Vapi.ai. Understands context, handles complex queries, and sounds human.
Inbound & Outbound
Handle incoming patient calls automatically and make outbound calls for appointment reminders and follow-ups.
Custom Greetings
Personalized greetings by time of day, department, or caller ID. Different scripts for new and returning patients.
Multi-Language
Support patients in their preferred language. Vapi.ai voice agent can converse in multiple languages seamlessly.
Built for Performance
and Reliability
Enterprise-grade calling infrastructure that works right out of the box.
Start Calling in
Three Simple Steps
From installation to your first call in under five minutes.
Activate Video Calling
Enable the video and voice module in your Helpon settings. No external accounts or API keys needed. WebRTC works automatically in all modern browsers.
Start a Conversation
When a patient initiates a chat, you'll see call icons in the chat header. Click the video or phone icon to send a call invitation to the patient.
Connect Face-to-Face
The patient accepts the call in their browser. You're connected instantly with HD audio and video. Record the call, share your screen, or switch modes any time.
Telehealth Made
Simple
Real-world scenarios where video and voice calling transforms patient care.
Virtual Consultations
Conduct initial assessments, follow-ups, and routine check-ups via video. Patients avoid travel while you visually assess conditions, review symptoms, and provide guidance in real time.
Post-Treatment Follow-Up
Check healing progress after procedures with quick video calls. Patients show the treatment area on camera, saving them an in-person visit while you monitor recovery closely.
Urgent Triage Calls
When a patient messages about an urgent issue, escalate to a video call instantly. Assess the severity visually, provide immediate guidance, and decide if an in-person visit is needed.
Ready to See Patients Face-to-Face, Anywhere?
Start video calling today with zero setup. Just install Helpon and connect.