Multi-Channel
Messaging
One Inbox, Every Platform
Reach your patients wherever they are. Helpon unifies WhatsApp, Instagram, Facebook Messenger, Web Chat, and Voice into a single, powerful inbox so no conversation gets lost.
WhatsApp Business API
via Meta Cloud
Connect your WhatsApp Business account through Meta Cloud API for reliable, scalable patient messaging. Send template messages, share media, and track delivery status in real-time.
Meta Cloud API
Official integration with the WhatsApp Business Platform for enterprise-grade messaging reliability.
Template Messages
Pre-approved message templates for appointment reminders, follow-ups, and promotional campaigns.
Rich Media Support
Send and receive images, documents, audio, video, and location pins within conversations.
Delivery & Read Status
Real-time delivery receipts, read confirmations, and typing indicators for every message.
Instagram DMs
for Patient Engagement
Connect with patients directly through Instagram. Handle story replies, direct messages, and business inquiries all from your Helpon dashboard without switching apps.
Business Account Integration
Seamlessly connect your Instagram Business or Creator account for professional messaging.
Story Replies
Automatically capture and respond to replies on your Instagram Stories directly from the inbox.
Direct Patient Messaging
Send and receive direct messages with images, quick replies, and media attachments.
Facebook Messenger
Page Integration
Engage patients through your Facebook Business Page with Messenger. Set up persistent menus, auto-responses, and seamless handover between AI and human agents.
Page Integration
Connect any Facebook Business Page directly. Messages route straight to your unified inbox.
Persistent Menus
Configure always-visible menu options so patients can quickly navigate common actions.
Auto-Responses
Instant greetings, away messages, and AI-powered auto-replies for common questions.
All Channels,
One Powerful Inbox
Stop switching between apps. Every WhatsApp message, Instagram DM, Facebook conversation, web chat, and voice call lives in a single, organized inbox with powerful filtering.
All Channels in One View
See every conversation across every channel in a single, scrollable inbox timeline.
Channel Badges
Instantly identify which platform a message came from with clear channel badges and icons.
Filter by Channel
Quickly filter conversations by WhatsApp, Instagram, Facebook, Web Chat, or Voice.
Consistent Experience
Same tools, same workflow, same AI assistance regardless of which channel the patient uses.
AI-Powered
Voice Agent
Handle inbound and outbound calls with an AI voice agent powered by Vapi.ai. Custom greetings, multi-language support, and full call transcription for every conversation.
Inbound & Outbound Calls
Answer incoming patient calls automatically or initiate outbound calls for reminders and follow-ups.
Custom Greetings
Personalize greetings by time of day, caller history, and appointment context for a warm experience.
Multiple Languages
Support patients in their preferred language with multi-lingual voice recognition and response.
Call Transcription
Every call is automatically transcribed and attached to the patient's CRM record for easy reference.
AI Agent: Good morning, Helpon Dental Clinic. How can I help you today?
Patient: Hi, I need to refill my prescription for the pain medication...
AI Agent: Of course! Let me pull up your records. I can see your last prescription was...
Built for Scale
Enterprise-grade multi-channel messaging infrastructure.
Up and Running
in Three Steps
Connect your channels, customize your settings, and start engaging patients across every platform.
Connect Your Channels
Link your WhatsApp Business, Instagram, and Facebook accounts through our guided setup wizard. Authenticate once and you're done.
Configure Your Inbox
Set up routing rules, auto-responses, and team assignments. Customize greetings and persistent menus for each channel.
Engage Patients
Start receiving and responding to messages from all platforms in one place. AI assists with common queries while agents handle the rest.
Healthcare Scenarios
Real-world examples of how multi-channel messaging transforms patient communication.
Appointment Reminders
Send automated appointment reminders via WhatsApp, reducing no-shows by reaching patients on their most-used messaging app. Include one-tap confirm or reschedule options.
Prescription Refills
Patients request refills through any channel. The AI voice agent or chatbot collects details, verifies the prescription, and notifies the pharmacy team for processing.
Post-Visit Follow-Up
Automatically follow up after appointments via Instagram DM or Facebook Messenger. Collect feedback, share care instructions, and schedule the next visit seamlessly.
Ready to Go Multi-Channel?
Start engaging patients on WhatsApp, Instagram, Facebook, Web Chat, and Voice today.