Analytics &
Reporting Dashboard
Data-Driven Healthcare Insights
Transform raw conversation data into actionable insights. Helpon's analytics dashboard provides real-time metrics on conversations, agent performance, channel effectiveness, AI usage, and patient satisfaction, giving healthcare providers the visibility they need to optimize every interaction.
Real-Time Conversation Dashboard
Monitor your entire patient communication operation at a glance. The real-time dashboard updates every few seconds, showing live conversation counts, active chat sessions, average response times, and satisfaction scores so you always know how your team is performing right now.
Live Conversation Counter
See total conversations for any time period, active chats happening right now, and queue depth. The counter refreshes automatically so you never miss a spike in patient activity or an emerging bottleneck.
Response Time Tracking
Track average first-response time, resolution time, and wait time across all channels. Set performance benchmarks and get alerts when response times exceed your thresholds.
Satisfaction Score (CSAT)
Real-time CSAT tracking with patient feedback collection. View rolling averages, trend lines, and individual ratings. Identify dissatisfied patients immediately for follow-up recovery actions.
Agent Performance Analytics
Understand exactly how each team member is performing. Track response times, resolution rates, conversations handled, and patient ratings per agent. Use leaderboards to foster healthy competition and identify coaching opportunities before they become problems.
Agent Leaderboards
Rank agents by key metrics including fastest response time, highest resolution rate, most conversations handled, and best patient ratings. Configurable time periods from daily to monthly.
Per-Agent Response Metrics
Drill down into each agent's first-response time, average resolution time, handle time, and idle time. Compare individual performance against team averages and set personalized improvement targets.
Workload Distribution
See how conversations are distributed across your team. Identify overloaded agents, underutilized capacity, and optimal staffing patterns based on historical conversation volume data.
Multi-Channel Performance Breakdown
Understand exactly where your patient conversations are happening and how each channel performs. Compare conversation volume, response times, resolution rates, and satisfaction scores across WhatsApp, your website widget, Instagram, Facebook Messenger, and Telegram.
Per-Channel Volume Tracking
See the exact percentage of conversations coming from each channel. Identify your highest-traffic sources and allocate agent resources accordingly. Track volume trends over time to spot shifting patient preferences.
Channel Performance Comparison
Compare response times, resolution rates, and CSAT scores side-by-side across all channels. Discover which channels deliver the best patient experience and which need optimization.
Channel Trend Analysis
Track how channel usage evolves over weeks and months. Identify emerging channels early, measure the impact of new channel launches, and make data-driven decisions about channel investments.
AI Engine Intelligence Reports
Keep your AI spending efficient and your auto-replies accurate. The AI analytics panel tracks credit usage, auto-reply accuracy rates, model performance comparisons between Claude and OpenAI, and identifies where the AI excels versus where human intervention delivers better outcomes.
AI Credit Usage Tracking
Monitor your AI credit consumption in real time. See daily, weekly, and monthly burn rates. Break down usage by action type: standard replies, sentiment analysis, image analysis, and KB generation. Set budget alerts to prevent overages.
Auto-Reply Accuracy Scoring
Measure how well the AI handles conversations without human intervention. Track the percentage of AI-resolved conversations, escalation rates, and patient satisfaction with AI-only interactions versus agent-handled ones.
Model Performance Comparison
Compare Claude vs OpenAI side by side: response quality ratings, processing speed, credit cost per conversation, and patient satisfaction. Use data to choose the optimal model for different conversation types.
Export & Custom Reports
Generate comprehensive reports tailored to your needs. Filter by custom date ranges, select specific metrics, and export in CSV or PDF formats. Schedule recurring reports to arrive in your inbox automatically, keeping stakeholders informed without manual effort.
Flexible Date Range Filters
Quick presets for today, last 7 days, last 30 days, or this month. Custom date picker for any arbitrary range. Compare period-over-period to track trends and measure improvement against historical benchmarks.
Multi-Format Export
Export raw data as CSV for spreadsheet analysis and custom calculations. Generate formatted PDF reports with charts and summaries for board presentations and compliance documentation.
Scheduled Report Delivery
Set up automated weekly or monthly reports delivered straight to your email. Choose which metrics to include, select recipients, and let the system handle recurring reporting without any manual intervention.
Built for Healthcare Analytics
Enterprise-grade reporting capabilities with real-time data processing.
Insights in 3 Simple Steps
From raw conversation data to actionable reports, the analytics engine handles everything automatically.
Data Flows In Automatically
Every conversation, response time, satisfaction rating, and AI interaction across all connected channels is captured and processed in real time. Zero manual input required. The moment a patient sends a message, the analytics engine begins tracking the entire interaction lifecycle.
Dashboard Visualizes Insights
Raw data transforms into clear, actionable visualizations. Stat cards show key metrics at a glance, bar charts reveal volume trends, leaderboards rank agent performance, and channel breakdowns highlight where patients prefer to communicate. Filter by any date range instantly.
Export & Share Reports
Generate custom reports filtered by date range, metric type, channel, or agent. Export as CSV for detailed analysis or PDF for stakeholder presentations. Schedule recurring reports to keep your team informed automatically without any manual effort.
Analytics for Healthcare Operations
Real-world scenarios where data-driven insights transform clinic operations and patient care.
Clinic Performance Reviews
Generate monthly performance reports for clinic managers and stakeholders. Track conversation volumes, resolution rates, and patient satisfaction trends over time. Compare performance across multiple clinic locations with per-channel breakdowns and agent-level metrics to identify best practices and improvement areas.
AI Cost Optimization
Monitor AI credit usage patterns to optimize spending. Identify which conversation types consume the most credits, compare model costs between Claude and OpenAI, and adjust auto-reply settings to maximize resolution rates while minimizing credit burn. Set budget alerts to prevent unexpected overages.
Staff Scheduling Optimization
Use conversation volume data by hour and day to optimize agent schedules. Identify peak hours when patient inquiries surge, understand seasonal patterns, and align staffing levels to demand. Reduce wait times during busy periods and avoid overstaffing during slow hours.
Ready to Make Data-Driven Decisions?
Start your 14-day free trial and unlock comprehensive analytics for every patient conversation across all channels.