Live Chat &
Agent Management
Real-Time Human Support
Empower your healthcare team with a unified agent inbox, smart conversation routing, real-time typing previews, and seamless AI-to-human escalation. Every patient gets the right agent at the right time.
One Inbox for
Every Conversation
Your agents see every patient conversation in a single unified dashboard. View conversation lists, patient details, chat history, and contact information without switching tabs or tools.
Agent Status Management
Agents set their own status: Online, Away, or Offline. New conversations only route to available agents.
Conversation Assignment
See who is handling each chat at a glance. Reassign conversations between agents with one click.
Patient Details Panel
Full patient profile alongside the chat: contact info, past conversations, CRM data, and session notes.
Intelligent Agent
Assignment
Automatically route conversations to the right agent based on availability, skills, and workload. No patient waits in the wrong queue, and no agent is overwhelmed.
Round-Robin Auto-Assign
Distribute new conversations evenly across all online agents. Balances workload automatically.
Skills-Based Routing
Match patients with agents who have the right specialization. Define skill categories and proficiency levels.
Manual Transfer
Agents can transfer any conversation to a colleague or department in a single click, with full context preserved.
See What Patients
Type Before They Send
Stay one step ahead with live typing previews, presence detection, and read receipts. Agents can prepare responses before the patient even hits send, dramatically reducing wait times.
Typing Preview
Agents see exactly what the patient is typing in real-time, even before they press send. Prepare the perfect response instantly.
Presence Detection
Know when a patient is active in the chat, idle, or has navigated away. Focus on engaged conversations first.
Read Receipts
Double-check indicators show when messages have been delivered and read. No more guessing if the patient saw your reply.
Everything Your
Agents Need
Canned responses, session notes, internal notes, and conversation tags keep your team organized and fast. Every tool is built into the chat interface so agents never leave the inbox.
Canned Responses
Pre-built reply templates for common questions. Quick-search and insert with keyboard shortcuts for lightning-fast replies.
Session & Internal Notes
Session notes persist across the conversation. Internal notes are visible only to agents for private coordination.
Conversation Tags
Tag conversations by topic, priority, or department. Filter and search your inbox by tags to stay organized.
Seamless AI-to-Human
Handoff
When AI reaches its limits, conversations escalate smoothly to a live agent. The concierge bot routes patients to the right department, and priority queuing ensures urgent cases get seen first.
AI-to-Human Handoff
AI automatically detects when it cannot resolve a query and offers to transfer the patient to a live agent, with full conversation context preserved.
Concierge Bot Routing
Multi-level department selection menu. Patients pick their department (billing, appointments, medical) before connecting to an agent.
Priority Queuing
Urgent patients jump to the front of the queue. AI sentiment analysis flags high-priority conversations automatically.
Built for Scale
Enterprise-grade live chat that grows with your healthcare practice.
Unlimited Agents
Add as many agents as you need. No per-seat pricing, no limits on your team size.
Round-Robin
Even distribution across agents. Respects availability and maximum chat capacity settings.
Typing Preview
Real-time WebSocket-powered typing preview. See patient messages as they compose them.
Session Management
Persistent session tokens, resume capabilities, and full conversation history for returning patients.
From First Message
to Resolution
A seamless journey from patient inquiry to expert support, powered by AI and human collaboration.
Patient Initiates Chat
A patient opens the chat widget on your website, sends a WhatsApp message, or reaches out via any connected channel. The pre-chat form captures their name and reason for contact.
AI Handles First Response
The AI engine instantly responds using your knowledge base, guided flows, and contextual understanding. It resolves common questions, books appointments, and gathers information.
Escalates to Live Agent
When the AI detects a complex case, the patient requests human help, or urgency is detected, the conversation seamlessly transfers to an available agent with full context preserved.
Healthcare Scenarios
Where Live Chat Shines
Real-world scenarios where live agent support makes the difference for patient satisfaction and clinic efficiency.
Emergency Triage Support
When a patient describes urgent symptoms, AI flags the conversation as high-priority and instantly escalates to a triage nurse. The agent sees the full symptom description and can advise on next steps or direct them to emergency care.
Complex Appointment Scheduling
Multi-provider visits, special preparation instructions, and insurance verification questions that AI cannot fully handle are routed to reception staff who can coordinate across departments and confirm coverage in real-time.
Post-Treatment Follow-Up
Patients recovering from procedures need personalized guidance. Live agents review treatment notes, answer recovery questions, and escalate concerns to the treating physician when symptoms require clinical attention.
Ready to Empower Your Support Team?
Start your free 14-day trial and give your agents the tools they need to deliver exceptional patient support.