The All-in-One
AI Chat Assistant
for Healthcare
Transform patient engagement with AI-powered conversations, multi-channel messaging, live chat, video calls, CRM, appointment booking, and workflow automation — all in one WordPress plugin.
Trusted by healthcare professionals worldwide
Everything You Need to
Transform Patient Care
50+ powerful features working together to create the ultimate healthcare communication platform.
AI-Powered Conversations
Dual AI engine with Claude and OpenAI integration. Intelligent auto-replies, sentiment analysis, smart triage, and context-aware conversations.
Live Chat & Escalation
Seamless handoff from AI to human agents. Round-robin assignment, typing preview, canned responses, session notes, and agent status tracking.
Multi-Channel Messaging
Unified inbox for WhatsApp, Instagram DMs, Facebook Messenger, web chat, and Vapi.ai voice — all in one place.
Patient CRM & Portal
Complete contact management with lifecycle tracking, conversation linking, patient portal, and CSV export. 6-stage journey visualization.
Appointment Booking
In-chat booking with multi-location support, Google Calendar & Calendly sync, timezone management, and automated reminders.
Video & Voice Calls
Browser-based WebRTC peer-to-peer calling. No API keys needed. Call recording, history tracking, and Vapi.ai voice agent support.
Knowledge Base & FAQ
AI-powered FAQ system with auto-generation from conversations. In-chat suggestions, full-page browser with search, and usage analytics.
Workflows & Automation
Pre-built templates for no-shows, waitlists, reminders, follow-ups, and surveys. Schedule-based triggers with custom conditions and filters.
Dual AI Engine
Powered by Claude & OpenAI
Two AI modes to fit your needs. Use our managed credits system for zero-setup AI, or bring your own API keys for unlimited power.
Upload medical images for Claude-powered visual analysis with confidence scoring
Detect urgency levels (emergency/urgent/normal) and emotional tone in real-time
Context-aware responses with knowledge base integration and conversation history
AI sidebar for agents — suggest replies, rephrase messages, summarize conversations
AI analyzes completed chats and suggests new FAQ entries for your knowledge base
Visual Drag & Drop
Conversation Designer
Create multi-step guided chat flows with branching logic. No coding required. Choose from 7 pre-built healthcare templates or build your own.
One Inbox.
Every Channel.
Meet your patients where they are. Manage all conversations from WhatsApp, Instagram, Facebook, web chat, and voice — in a single unified inbox.
WhatsApp Business
Meta Cloud API integration with template messages and media support
Instagram DMs
Business account integration for direct patient communication
Facebook Messenger
Page integration for seamless patient messaging
Voice Agent (Vapi.ai)
Inbound & outbound voice support with custom greetings and language
Web Chat Widget
Fully customizable chat widget with RTL support and mobile-responsive design
WebRTC Video Calls
Peer-to-peer video & voice calls directly in the browser, zero infrastructure
Supercharge Your
Support Team
AI-powered tools that make your agents faster, smarter, and more effective.
FC Copilot — AI Assistant
A powerful AI sidebar that helps agents compose perfect responses. Suggest replies, rephrase in 4 tones (professional, friendly, brief, detailed), expand messages, check grammar, and summarize conversations.
Skills-Based Routing
Route conversations to specialists based on skill proficiency levels. Define categories and match patient needs.
Performance Metrics
Daily aggregated stats: response time, CSAT score, resolution rate. Agent leaderboard with drill-down detail.
Live Visitor Tracking
Real-time dashboard showing current visitors, device info, current page, referrer, and location.
Canned Responses
Pre-built reply templates for common questions. Quick-insert for faster responses.
Concierge Bot Routing
Multi-level department routing menu. Patients select their department before connecting.
Proactive Patient
Engagement Tools
Don't wait for patients to reach out. Engage them proactively with personalized triggers, greetings, and lead capture.
Proactive Triggers
Auto-show messages based on time on page, scroll depth, exit intent, URL patterns, and returning visitors.
Lead Capture Form
Pre-chat forms with configurable fields. Auto-creates CRM contacts with "Skip & Chat" option.
Personalized Greetings
Custom welcome messages by URL, device type, and visitor status. A/B test different variations.
CSAT Surveys
Post-chat satisfaction surveys with 1-5 rating. Per-agent scoring and configurable triggers.
GDPR Compliant.
Analytics Powered.
Built-in compliance tools and powerful analytics to keep your practice safe and informed.
GDPR Toolkit
- Consent collection at chat start
- Data export (JSON/CSV)
- Right to be forgotten
- Automatic data retention
- WordPress Privacy API
Analytics Dashboard
- Conversation volume & trends
- Completion rates & duration
- Resolution metrics (AI vs Agent)
- Trigger analytics & impressions
- AI credit usage tracking
Audit & Logging
- Full audit trail of all actions
- Webhook event logging
- Communication history log
- AI copilot usage tracking
- Agent performance records
Connects With Your
Favorite Tools
Seamlessly integrate with the platforms you already use. Extensible with webhooks for custom workflows.
Simple, Transparent
Pricing Plans
Start free. Upgrade as you grow. 14-day free trial on all paid plans.
Starter
Perfect for getting started
- 100 sessions/month
- 1 custom flow
- 20 KB entries
- 1 support agent
- Live chat & AI
- Multi-channel
Professional
For growing practices
- Unlimited sessions
- Unlimited flows & KB
- Unlimited agents
- Live chat & AI chat
- All channels & video calls
- 500 AI credits/month
Enterprise
For large organizations
- Everything in Professional
- Custom integrations
- Dedicated support
- Priority feature requests
- White-label options
- SLA guarantee
Need More AI Credits?
Top-up packs that never expire. Use them alongside your monthly credits.
Loved by Healthcare
Professionals
"Helpon transformed how we handle patient inquiries. The AI-powered triage alone saved us hours every week. The multi-channel support means we never miss a patient message."
"The visual flow builder is incredibly intuitive. We set up our entire patient intake process in under an hour. The knowledge base auto-generation from conversations is pure magic."
"Video calling directly in the chat is a game changer for remote consultations. Combined with the appointment booking and CRM, it's the complete package we've been looking for."
Frequently Asked
Questions
Helpon is a comprehensive AI-powered chat assistant plugin for WordPress, designed specifically for healthcare practices. It combines guided chat flows, AI analysis (powered by Claude & OpenAI), live chat with agent management, multi-channel messaging (WhatsApp, Instagram, Facebook), video/voice calling, patient CRM, appointment booking, workflow automation, and GDPR compliance — all in one plugin.
In Managed Mode, you get 500 AI credits per month that reset automatically. Different actions cost different credits: auto-replies cost 1 credit, contextual replies cost 2, and image analysis costs 5. You can also purchase top-up packs ($9-$99) that never expire. Alternatively, switch to Custom Mode and use your own Claude or OpenAI API keys for unlimited usage.
Absolutely! While Helpon was initially built for podiatry, it now includes pre-built flow templates for Dental, Dermatology, General Practice, Physiotherapy, and Veterinary clinics. You can also start from a blank template and create fully custom flows for any specialty.
Not at all. Helpon installs like any WordPress plugin — upload, activate, and you're ready. The visual flow builder uses drag-and-drop, settings are organized in clear tabs, and pre-built templates get you started in minutes. No coding required.
Yes. Helpon includes a complete GDPR toolkit out-of-the-box: consent collection at chat start, data export capabilities (JSON/CSV), right to erasure (right to be forgotten), automatic data retention cleanup, audit logging, and full WordPress Privacy API integration.
Connect your WhatsApp Business (via Meta Cloud API), Instagram Business, and Facebook Page accounts. All messages from every channel appear in your unified inbox alongside web chat. Agents can respond from one place without switching between platforms.
Helpon is purpose-built for healthcare with features others don't offer: AI image analysis for medical conditions, healthcare-specific flow templates, patient CRM with lifecycle tracking, appointment booking with calendar sync, WebRTC video consultations, GDPR compliance built-in, and agent copilot with AI-powered assistance. Most competitors offer basic chat — Helpon offers a complete patient engagement platform.
Ready to Transform
Your Patient Experience?
Join healthcare professionals who use Helpon to deliver exceptional patient care. Start your free trial today — no credit card required.